CityShop99 Policies
Cancellation Policy
Review the same time-based refund rules shown before you confirm an order cancellation.
Last updated 04 August 2026
Refund schedule
Your refund percentage is based on the time remaining before the booked service starts.
0–24 hours before
0% refund
24–48 hours before
50% refund
48–72 hours before
80% refund
72+ hours before
100% refund
This schedule is loaded from the same cancellation-policy data used by the confirmation modal. The modal will
highlight the tier applicable to your specific booking.
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How eligibility is calculated
- The remaining time is measured from the cancellation request to the booking date and first service slot.
- Same-day bookings and requests made after the service start generally receive no refund.
- The applicable percentage is calculated on the refundable order amount after excluding other charges.
- The confirmation modal shows the applicable percentage and estimated refund before you proceed.
Payment and deduction rules
- For UPI or Razorpay payments, a 2% gateway charge plus 18% GST on that charge is deducted when a refund is due.
- Other charges included in an order are excluded from the refundable base.
- Cash on Delivery orders do not receive a monetary refund because no advance payment was collected.
- An approved refund is credited to the CityShop99 Wallet.
- The final amount displayed in the cancellation modal controls for that order.
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Before you cancel
- Review the refund tier, deductions and final refund amount in the confirmation modal.
- Cancellation cannot be undone after it is confirmed.
- Provide a reason when possible so CityShop99 and the seller can improve service.
- For a seller-initiated cancellation or an incorrect calculation, contact support with the order number.
Need help with a policy?
Our support team can review your order and guide you.