Privacy Policy

This Privacy Policy explains how CityShop99, a brand of TIJUSA RETAIL PVT. LTD., handles personal information when you browse the app, create an account, place an order, book a service, make a payment or contact support. By using CityShop99, you acknowledge the practices described here.

• Account details such as name, mobile number, email address and profile information.
• Delivery, billing and location details you provide or permit the app to access.
• Order, booking, invoice, wallet, refund and transaction-reference information.
• Messages, reviews, cancellation reasons and communications with sellers or support.
• Device, browser, IP address, app activity, diagnostics and security-event information.
• Seller, staff or partner information needed for onboarding, verification and service delivery.

• Create and secure accounts, verify users and maintain profiles.
• Process orders, bookings, payments, cancellations, rewards and refunds.
• Connect customers with the selected seller, staff member or service provider.
• Provide delivery, location, support, notifications and transaction updates.
• Prevent fraud, misuse and security incidents and enforce platform terms.
• Improve products, personalise relevant experiences and measure performance.
• Meet accounting, tax, regulatory and other legal obligations.

We share only the information reasonably needed for the relevant purpose, including with:

• Sellers, staff, service providers and delivery partners fulfilling your request.
• Payment gateways, banks and wallet providers processing transactions or refunds.
• Technology, messaging, analytics, hosting, verification and support vendors.
• Professional advisers, regulators or law-enforcement authorities where legally required.
• A successor organisation during a merger, restructuring or business transfer, subject to lawful safeguards.

Location helps show nearby sellers, service availability and delivery options. Camera, storage or notification permissions may support profile photos, issue evidence and order alerts. You can manage device permissions at any time, although disabling a permission may limit the related feature.

We use reasonable administrative and technical safeguards designed to protect information from unauthorised access, alteration, loss or misuse. No internet service can guarantee absolute security. Information is kept only as long as reasonably necessary for transactions, support, fraud prevention, legal compliance and dispute resolution, then deleted or anonymised where appropriate.

• Review or update available profile and address information in your account.
• Manage location, camera and notification permissions in device settings.
• Opt out of non-essential promotions where an unsubscribe option is provided.
• Ask support to correct or delete eligible information, subject to identity verification and legal retention duties.
• Contact support if you believe your account or personal information has been misused.

CityShop99 is not intended for independent use by children who cannot lawfully consent to online services. A parent or guardian should supervise any permitted use. We may update this policy when services or legal requirements change; the revised date will appear at the top of this page. Contact CityShop99 support with privacy questions or requests.