Return & Refund Policy

CityShop99, a brand of TIJUSA RETAIL PVT. LTD., connects customers with independent local sellers and service providers. This policy applies to eligible orders placed through CityShop99. A product, seller or service may show additional terms at checkout; where those terms are more specific, they will apply to that order.

• The item was damaged, defective or expired when delivered or collected.
• You received an incorrect item, quantity, size or variant.
• An item shown as delivered is missing from the order.
• The item is materially different from its listing or agreed specification.
• The request is raised within 48 hours of delivery or collection, unless another window is shown on the order.

• Used, altered, washed or customer-damaged items.
• Perishable goods, fresh food, flowers or short-shelf-life products.
• Opened personal-care, hygiene, intimate or health products.
• Custom-made, personalised, made-to-order or specially sourced products.
• Digital goods, gift cards, wallet credits and final-sale or non-returnable items.

A completed service cannot normally be returned. If a service was not provided, was materially incomplete or differed significantly from the confirmed booking, contact support within 24 hours of the scheduled service. Requests made before a booking starts are handled under the Cancellation Policy.

• Open the relevant order and note the order number and affected item.
• Contact CityShop99 support within the applicable return window.
• Share the issue, quantity and clear supporting photos or video when requested.
• Keep the item available for seller verification, pickup or return instructions.

The seller or CityShop99 may inspect the request before approval. Depending on stock and the issue, the resolution may be a replacement, correction, partial refund or full refund. Approved refunds are normally credited to the CityShop99 Wallet; where another settlement method is required, support will share the applicable timeline. Bank or payment-provider processing times may vary.

• Approval is subject to verification of the order and reported issue.
• Refunds cannot exceed the amount actually paid for the affected item or service.
• Delivery, convenience and other completed service charges may be non-refundable.
• Repeated misuse, altered evidence or fraudulent claims may be rejected.
• Rights available under applicable consumer law remain unaffected.